FAQs

You will be asked to pay a Bond (equivalent to three weeks' rent) within 24 hours of receiving an offer of tenancy for a property. Thereafter you will pay rent fortnightly in advance - your first fortnightly rent payment will be due on the business day before the start-date of your new tenancy.

Most inspections are carried out every 14-16 weeks or as required by the property owner's insurance policy. You will be given 48 hours' advance notice of a pending inspection. Our inspections include taking photos to keep track of general wear and tear, and any maintenance issues or repairs that are required.

Typically in a 12-month fixed term tenancy, there is : 

1. an Entry Inspection on the start date of a tenancy
2. a Routine Inspection
3. an Insurance Inspection
4. an Exit Inspection on the last day of the tenancy

Tenants will receive their property keys at the conclusion of an Entry Inspection which is held on the start-date of their tenancy.

Housingplus properties have a 'no pets' policy.

The first step is for the tenant who wishes to leave … they should contact Housingplus promptly and discuss their situation. Housingplus will help guide them to submit a formal request, in order to gain consent to commence a Change of Tenant process.

If you are on a Periodic Tenancy, you will need to give 21 days' written notice to Housingplus. 

If you are on a Fixed Term Tenancy, you have a legal binding agreement with a specifed end date for your tenancy. However, you are entitled to apply to Housingplus to end your fixed term tenancy early. The first step is for the Tenant Representative … they should contact Housingplus promptly and discuss your tenant group's situation. Housingplus will help guide you to submit a formal request, in order to gain consent to commence an Assignment of Tenancy process.

As part of our commitment to the goals of Healthy Homes, all Housingplus tenancy agreements contain a clause specifying that the air-drying of wet or damp clothes on laundry racks is NOT permitted inside a property. Tenants can apply for an exemption if specific Healthy Homes-related conditions are met by the tenants. For further information, please contact Housingplus.

Try approaching your neighbours to explain and discuss the situation. In all situations tenants are entitled to contact WCC Noise Control directly to ask them to visit the property and assess the sound level. If it is an ongoing issue, please consult with Housingplus for advice.

Under the terms of the Residential Tenancy Act, tenants can apply for consent to make minor changes to a property. Please consult with Housingplus for advice.

Understanding why you pay rent ‘in advance’ can be confusing. It’s important to pay rent in advance to ensure you are complying with the terms of your tenancy agreement and you don’t accrue rent arrears.

Think of it like this … when you join a gym, before you use the facilities you pay a month’s subscription fee. Before the end of that month, you pay again for the following month. You’re paying for the next period in advance, just like your rent.

Our goal is to have a bond refund form signed off at the conclusion of an exit inspection so that the form can be submitted to Tenancy Services within 24 hours.

We have found the best way to achieve our goal is for ALL bondholders to be present at their exit inspection. When this happens, we almost always achieve agreement and sign-off on any bond deductions and the bond refund form, and the end of the tenancy can be concluded. This enables Housingplus to submit the bond refund form to Tenancy Services on the same day of the exit inspection and a refund can (usually) be paid by them within 15 working days.